1. This website is owned by Planet Enterprises Limited (trading as Planet PC) ("We", "Us", "Our").
2. These Terms and Conditions govern both your use of this website or any subsequent URL which may replace it (regardless of whether or not you elect to purchase goods or services from Us) and, should you elect to purchase any goods or services from Us (whether via this website or otherwise), your purchase of goods and services from Us.
3. Please read these Terms and Conditions carefully. If you do not agree to be bound by these Terms and Conditions, please do not register for or use this website nor order any goods or services from Us.

1. Where you use and / or purchase goods or services from this website acting in your capacity as a consumer, nothing in these Terms and Conditions shall affect your statutory rights when acting in that capacity.

1. These Terms and Conditions shall apply to the exclusion of any other terms and conditions (including any terms and conditions which you may purport to apply under any order). Amendments to these Terms and Conditions shall only be effective if one of Our duly authorised officers has agreed to the amendment in question in writing.
2. We reserve the right to amend these Terms and Conditions at any time without prior notice. It is your responsibility to check regularly to determine whether these Terms and Conditions have been amended and your continued use of this website following any amendment(s) will be deemed to be an acceptance by you of such amendment(s). The supply of goods or services to you will be governed by the version of these Terms and Conditions in force at the time that you placed your order.

1. You must be aged 18 years to make purchases from this website. Certain customers may also be asked to complete Our registration process in which case, you must complete this process prior to making any purchase You must ensure that the details which you are required to provide are accurate, current and complete in all respects and you must inform Us immediately of any changes to that information by contacting Us (click on the "Contact Us" link at the top of Our homepage for Our contact details).
2. If you are asked to complete Our registration process, you will be provided with a password by Us. This must be kept confidential by you.
3. If you know, or suspect that another person knows your password you should you must also notify Us immediately by contacting Us in order that We can provide you with a new password.
4. We will not be liable to you or any other person for loss or damage which may arise as a result of any failure by you to protect any password.

1. You may not use this website for any unlawful or unauthorised purpose, including without limitation, in the following ways:

1. distributing any unlawful, libellous, abusive, threatening, harmful, obscene, or otherwise objectionable material;
2. transmitting material that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice;
3. gaining unauthorised access to other computer systems; and / or
4. interfering with any other person's use or enjoyment of this website.

2. If We have any reason to believe that there is likely to be a breach of security, misuse of this website or breach by you of these Terms and Conditions then We may require provide you with a new password (if applicable) and / or may suspend or terminate your use of this website without notice to you.

1. All drawings, brochures, descriptive matter, information, price lists and advertisements whether or not published on this website or supplied with any quotation or tender submitted by Us are intended merely to give a general idea of the goods or services in question and shall not form part of these Terms and Conditions. This website is best viewed using Internet Explorer Version 6 or above.
2. The supply of goods and services to you is subject to availability. We reserve the right to withdraw any product or service from sale at any time without any notice.
3. We shall be entitled to amend or vary the specification or design of any goods and / or services ordered by you prior to supplying them to you where, in Our reasonable opinion, such amendment or variation does not effect the suitability of the goods and / or services for the purpose for which they are supplied.

1. We reserve the right to amend (whether orally or in writing) any price stated on this website or elsewhere at any time without giving notice.
2. Unless stated otherwise, all prices are exclusive of value added tax and any other government duty or tax that is applicable and shall be charged in addition by Us at the rate and in the manner prescribed by law from time to time.
3. Where you request that We deliver goods outside of the United Kingdom, you shall be solely responsible for obtaining all necessary licences, consents and the like required to lawfully import the goods in question into the country in question. You shall also be solely liable for any import duty, tax or the like imposed upon the import of those goods into that country.
4. Whilst We provide a facility on this website for you to convert Our prices into currencies other than Sterling, this facility is provided for guidance only and We do not guarantee that the exchange rates utilised by this facility are correct or up to date.

1. You can place orders with Us through this website, by telephone or by post. For more information about the methods for placing an order, please click on the "How to Buy" link at the top of Our homepage.
2. Your order is an offer to buy goods and / or services from Us and is subject to acceptance by Us. There will be no contract between you and Us for the supply of any goods and / or services unless and until We accept your offer by issuing an acknowledgement of order to you.

1. All payments to be made by you are to be made in pounds sterling.
2. You can pay for Products purchased from Us by using any of the credit or debit cards which are displayed on the payment pages of this website. Any other methods of payment are accepted at Our sole discretion.
3. You must give Us authority for payment at the time of your order and confirm that the credit or debit card being used for payment is yours. We shall be entitled to debit your card for the relevant price (plus any delivery charges) at any time from accepting your order to delivering it to you.
4. All credit and debit card payments are subject to validation checks and authorisation by the relevant card issuer. We will not deliver any goods to you nor provide any services prior to these checks and authorisations being successfully completed. If your card issuer refuses to authorise payment to Us, We cannot accept your order and will not be liable for any consequent delay in or non-delivery. Should We agree to accept payment by cheque, We cannot accept your order and will not be liable for any consequent delay in or non-delivery in the event that the cheque issuer declines to honour your cheque.
5. In the event that We grant you credit facilities (which shall be at Our sole discretion), We shall be entitled to invoice you for the price of goods and services delivered or provided to you (as appropriate) at any time on or after delivery or commencement of the performance of services. If goods or services are delivered or performed in instalments, then We shall be entitled to invoice you in instalments.
6. We shall be entitled to withdraw or amend any credit facility granted by Us to you at any time and for any reason.
7. In the event that We grant you a credit facility, then unless specified otherwise by Us, all invoices submitted must be paid by you in cleared funds within 30 days of the date of invoice.
8. Regardless of the method of payment used by you, you shall not have any right of deduction, set-off or abatement on any grounds.
9. In the event that you fail to pay Us for any goods delivered or services provided to you by the due date, then We reserve the right to:

1. charge to you in addition interest on all overdue sums at a rate of 3% above the base lending rate from time to time in force of the National Westminster Bank Plc. Such interest will accrue before as well as after any judgement; and
2. dispose any of your property in Our possession on giving you 21 days notice and apply the proceeds of any such sale to satisfy your debt to Us.

1. All orders accepted by Us will be delivered to you using an insured courier. Delivery costs vary dependent upon which country you wish the goods to be delivered to and the size of your order. The cost of delivery is payable by you in addition to the price of the goods and will be advised at the time you order.
2. At the time you place an order, We will provide you with an estimated delivery date - in normal circumstances We endeavour to dispatch orders within 48 hours of receipt of payment in cleared funds. Whilst We use reasonable endeavours to meet delivery dates provided by Us, time of delivery shall not be of the essence of any order accepted by Us and We shall not be liable to you for any loss or damage suffered by you as a result of any delay in delivery.
3. You should inspect any goods delivered to you as soon as possible and inform Us in writing within seven days of the date of delivery of any damage to the goods delivered or of any incomplete delivery. If We do not receive any written communication from you within this seven day period then you shall be deemed to have accepted the order in question.
4. From time to time, We may deliver goods to you or perform services in instalments. In the event that any amount is over-due from you to Us, We reserve the right to suspend further deliveries or performance until you have paid to Us in cleared funds all overdue amounts.
5. Please note that We will not consider any claims for non-delivery unless you notify Us in writing of your claim within fourteen days of the date of the relevant invoice and any failure by you to give notice within this period shall be deemed to be a waiver of your right to claim.
6. We will provide you with one copy (or four in the case of orders to be delivered outside of the European Union) of Our invoice by post (in respect of orders to be delivered within the United Kingdom) or at the time of delivery (in respect of orders to be delivered outside of the United Kingdom). In the event that you require Us to complete any other paperwork in connection with your order, please inform Us at the time that you place your order as this will incur additional administration charges that We will agree with you.

1. Risk of damage to or loss of any goods ordered by you will pass to you upon delivery – Section 20(2) of the Sale of Goods Act 1979 shall not apply. If you fail to take delivery of any goods at the time notified by Us or otherwise prevent Us from delivering any goods to you, risk but not title in those goods will pass to you at the time that We first attempted to deliver the goods in question to you.
2. In the event that you fail to take delivery of any goods at the first time We attempt to deliver them or We agree with you to postpone delivery, then We shall be entitled (at Our discretion) to recharge to you the costs of storing the goods in question until We are able to deliver them to you. We also reserve the right to recharge to you the applicable delivery charge for each time We attempt to make a delivery to you.
3. Legal and equitable title to any goods ordered by you shall not pass to you unless and until We have received from you in cleared funds all monies due from you to Us whether in respect of the goods delivered or otherwise.
4. Until title passes to you, any goods which We deliver to you are to be held by you on a fiduciary basis as Our bailee. During this time, you must:

1. store the goods (at no cost to Us) so that they are easily identifiable as belonging to Us;
2. not destroy, deface or otherwise obscure any identifying marks on the goods or their packaging;
3. insure the goods on Our behalf for the full price of the goods against "all risks" and provide Us with a copy of the relevant insurance policy and evidence of payment of the most recent premium should We request it; and
4. hold the proceeds of any insurance claim relating to the goods on trust for Us and not mix it with any other funds nor pay it into an overdrawn bank account.

5. Until title to any goods passes to you, you shall still be able to re-sell goods which We have delivered to you in the ordinary course of your business provided that such right shall immediately cease in the event that there is any breach by you of these Terms and Conditions or We become entitled to terminate any contract for the sale of goods to you. In the event that you do re-sell any goods prior to title in them passing to you, you shall ensure that the entire proceeds of any such sale shall be held on trust for Us, not mixed with any other monies nor paid into an overdrawn bank account and shall at all times be identifiable as monies belonging to Us.
6. Until title passes to you, We shall be entitled to require you at any time to deliver up to Us any goods which We have delivered to you. If you fail immediately to do so, We shall be entitled (and you hereby authorise Us) to enter into any premises where the goods are stored to repossess them and, if necessary, to remove the goods from anything to which they have been attached.
7. You shall not be entitled to pledge or charge by way of security or indebtedness any goods in which title has not yet passed to you. Should you attempt to do so then all sums owing from you to Us shall immediately become due.
8. Regardless of whether title in any goods has passed to you, We shall be entitled to bring an action against you for the price of any goods delivered or service provided to you should you fail to pay for the goods in question by the due date.

1. We will use Our reasonable endeavours to transfer to you the benefit of any manufacturers warranty or guarantee provided to Us applicable to the goods or services in question.
2. Please note that where you purchase goods from Us which have deviations or faults which are made known to you prior to placing your order then such goods are sold in their actual state "as seen". You will not have any claim against Us in respect of any such known faults or deviations.

1. We may agree to provide you with goods or services to be manufactured or amended or performed (as appropriate) in accordance with instructions, information, drawings, designs and / or specifications provided by you. In such circumstances, the following conditions will apply:

1. no guarantee or warranty is given by Us as to the practicality, efficiency, safety or legality or otherwise of the goods and / or services. Any amendment to the goods and / or services may also result in the invalidation of any manufacturers warranty which would otherwise apply;
2. you agree to hold Us harmless and indemnify Us against all losses and liability incurred by Us as a result of:

1. the goods and / or services in question infringing any rights (including any intellectual property rights which include, but are not limited to, copyrights, patents and trademarks) of any third party;
2. the goods and / or services in question infringing any statute, statutory provisions, legislation, directive or the like; and
3. any impracticality, inefficiency or lack of safety or other defect in the goods and / or services where such defect is due (in whole or in part) to faults or omissions in any instructions, information, drawings, designs and / or specifications provided by you.

2. Please note that if you order bespoke goods from Us acting in your capacity as a consumer, then you shall not be entitled to any right of cancellation pursuant to the Distance Selling Regulations.

1. No Fault Returns – Consumers Based in the United Kingdom or the Rest of the European Union Only

1. If you order goods or services from Us in your capacity as a consumer and that order is concluded without you and Us meeting face to face, then pursuant to the Distance Selling Regulations, you are entitled to cancel your order if you have changed your mind at any time within seven days of placing your order by informing Us by telephone on +44 (0) 1274 713 433 or in writing. If you initially cancel your order by telephone, We will request that you also provide Us with a written cancellation. Please note that this right to cancel is in addition to Our discretionary returns policy set out in 14.2.
2. In order to exercise your right to cancel you must return the goods in question to Us at your own cost. You will be liable for any damage to the goods during transit and We therefore recommend that you use an insured courier service. Goods returned to Us must be undamaged, unused and in their original packaging. We shall be entitled to decline to accept your cancellation should you fail to comply with these requirements or otherwise return goods to Us which are not in a re-saleable condition.
3. Your right to cancel will not apply in the event that you have ordered goods from Us which you have requested We prepare in accordance with a specification provided to you. You will also lose this right should you open, install and / or download any software provided to you (whether alone or bundled with any hardware) during the seven day cancellation period.
4. You will also lose your right to cancel any service ordered by you should you consent to Us providing you with services during the seven day cancellation period.

2. No Fault Returns - Discretionary Returns Policy

1. In the event that you purchase any goods from Us and subsequently change your mind then you must inform Us of this within seven days of the relevant invoice by telephoning +44 (0)1274 713 433. We may decide (at Our sole discretion) to allow you to return those goods to Us and provide you with a refund. Please note that under no circumstances are We able to accept returns of software (whether supplied alone or bundled with any hardware) once you have opened, installed and / or downloaded the software in question.
2. If We agree to allow you to return any goods then you must return them to Us (at your own expense) within 30 days. Goods must be returned to Us in their original packaging, undamaged, unused and in a fully re-saleable condition. Please note that you bear the risk of damage to goods during transit and We therefore recommend that you use an insured courier service. If goods are returned to Us other than in their original condition, or after 30 days then We reserve the right to refuse to accept your return in which case We will return the goods to you. We shall be entitled to charge you for the cost of making that return delivery.
3. We shall be entitled to deduct from the refund made by Us a restocking fee which represents the costs incurred by Us of accepting a return even though the goods in question were not faulty. This fee is usually 5 – 15% of the price of the goods and We will advise you of it at the time We agree to accept your return.
4. If goods are returned to Us other than in their original condition and / or after 30 days, then We shall be entitled to refuse to accept your return (in which case We shall return the goods to you - please note that We shall be entitled to charge you for the cost of this return delivery) or We may advise you that an increased restocking fee is to apply (in which case, you shall have the option of either paying that increased restocking fee or alternatively, revoking your request to return in which case We shall return the goods to you - please note that We shall be entitled to charge you for the cost of this return delivery).

3. Return of Faulty Goods – Refunds

1. If you believe that any goods We have delivered to you are faulty and wish to claim a refund, then you must inform Us of this within fourteen days of the date of the relevant invoice by telephoning Us on +44 (0)1274 713 415. If you fail to inform Us within fourteen days, then Our repair policy as set out in 14.4 shall apply instead.
2. You must return the goods to Us (at your own cost) within 30 days complete in their original packaging and with all manuals. Please note that you bear the risk of damage to goods during transit and We therefore recommend that you use an insured courier service.
3. Following receipt of the goods, one of Our technicians acting reasonably will validate the fault you have identified and We endeavour to do this within two working days. If the fault is found to be valid then We will refund to you the price of those goods.
4. If the fault is not found to be valid then We shall inform you of this and return the goods to you – please note that We shall be entitled to charge you for the cost of this return delivery.

4. Return of Faulty Goods – Replacement and Repairs

1. If you believe that any goods We have delivered to you are faulty and you wish to claim a replacement or repair in accordance with the applicable manufacturers warranty at any time during the twelve month period following delivery then you should inform Us of this by telephoning Us on +44 (0)1274 713 415.
2. You must return the goods to Us (at your own cost) within 30 days complete in their original packaging and with all manuals. Please note that you bear the risk of damage to goods during transit and We therefore recommend that you use an insured courier service.
3. Following receipt of the goods, one of Our technicians acting reasonably will validate the fault you have identified and We endeavour to do this within two working days. If the fault is found to be valid then We will process your claim under the manufacturers warranty on your behalf and then return the goods in question to you – if you are based outside of the United Kingdom, We reserve the right to charge you for the cost of returning goods to you.
4. Please note that whether you receive a repair or replacement and the length of time taken for this will be subject to the terms of the applicable manufacturers warranty over which We have no control.
5. If following Our inspection any fault is found not to be valid then We shall inform you of this and return the goods to you – please note that We shall be entitled to charge you for the cost of this return delivery.
6. Should you wish to make a claim under any manufacturers warranty at any time after the end of the twelve month period from the date of delivery We offer a service whereby We will process such claim on your behalf. This service does carry a charge and you should therefore contact Us prior to returning any goods to Us to discuss your requirements.

1. Nothing contained in these Terms and Conditions shall act so as to exclude or limit Our liability for death or personal injury caused by Our negligence nor for fraudulent misrepresentation. Subject to this, Our entire liability to you in relation to the supply of goods and services to you shall be limited to the amount We have received from you for the goods and / or services relating to the claim in question. In no event shall We be liable to you for any indirect or consequential loss (such terms to include, but not be limited to, loss of profit, loss of business, loss of anticipated savings, damage to reputation and / or damage to goodwill).
2. We shall not be liable for any telephone or other costs that you may incur in accessing this website.
3. Although We aim to offer you the best possible service, and make every effort to ensure that this website is free from viruses and / or defects, We cannot guarantee that the website services will always meet your requirements or be fault free. If a fault occurs in any of the website services you should report it to Us and We will attempt to correct the fault as soon as We reasonably can.
4. We cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use this website and to screen out anything that might damage it. We shall not be liable to any person for any loss or damage that may occur in relation to computer or other equipment as a result of using this website.
5. We cannot guarantee a continuous, uninterrupted internet presence especially where maintenance, repairs, modifications or upgrades to this website have to be carried out, or in circumstances beyond Our control. We reserve the right to alter or withdraw this website at any time without notice.
6. We make no representation that the purchase or use of any of the goods or services available from this website are appropriate or legally permitted elsewhere.
7. To the fullest extent permitted by law, We disclaim all warranties (express or implied) as to the accuracy of information contained in any of the material on this website and We shall not be liable to any person for any loss or damage arising from the use of any of the information contained in any of the materials on this website.
8. Certain links on this website lead to other websites that are not under Our control. When you activate this kind of link you will leave this Website, and We will not accept any responsibility for any material on any website which is not under Our control.
9. The content of all advertising and or sponsorship material on this website is the responsibility of the relevant advertiser and / or sponsor. We will not be responsible for the accuracy or otherwise of any such material on this Website.
10. We will not be responsible for any breach of these Terms and Conditions that is caused by circumstances beyond Our control, including, but not limited to by fire, flood or acts of terrorism.
11. We do not make any promise that materials on this website are appropriate or available for use outside the United Kingdom. Accessing this website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this website from outside the United Kingdom you do so at your own risk and are fully responsible for ensuring compliance with local laws if and to the extent that those local laws are applicable.

1. Should We supply software to you as part of any order (whether alone or bundled with any hardware), then your use of that software will be governed by an end user licence between yourself and the licensor of that software which will be provided with the software. You acknowledge that you will not become the owner of any intellectual property rights (which include, but are not limited to, copyrights, patents and trademarks) in any software which We provide to you.
2. You should read the terms of any end user licence carefully prior to opening, installing and / or downloading any software (as appropriate) as by doing so, you are agreeing to be bound by the terms of that end user licence. Please note, once software has been opened, downloaded and / or installed by you, you may not return it to Us (regardless of whether it was supplied alone or bundled with any hardware). Where you purchase software from Us as a consumer, you will lose any right you may have to return software pursuant to the Distance Selling Regulations once you open, download and / or install such software.

1. You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all material or content supplied as part of this website and any other information, drawings materials or the like supplied by Us to you shall remain at all times vested in Us or Our licensors (as appropriate).
2. The Planet PC name and all other names, images, pictures, logos and icons identifying Us or Our goods and services are, unless otherwise stated, trade marks or trade names of Us in the UK and other countries. Other product and company names mentioned in this website may be trade marks of their respective owners.
3. All intellectual property rights (which include, but are not limited to, copyrights, patents and trademarks) in the design, content and arrangement of this website (including its text and graphics, all software compilations or underlying source code, and all other material on this website) are reserved to Us, Our affiliates or content and/or technology providers.
4. You may print or copy parts of this website in connection with ordering goods or services from Us but you may not use any materials contained in this website for any other purpose without first obtaining Our written consent.

1. You agree to fully indemnify, defend and hold Us harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses including reasonable legal fees and / or settlement sums reasonably suffered, incurred or paid by Us arising out of any:

1. breach of these Terms and Conditions by you or any other person accessing this website using your password (should you have one) and/or your personal details;
2. claim by a third party that your use of this website is defamatory, abusive or offensive, is of an obscene or pornographic nature, is illegal or constitutes a breach of any applicable law, regulation or code of practice;
3. claim by a third party that your use of this website infringes that party's intellectual property rights of whatever nature; and / or
4. penalties imposed by any regulatory authority in connection with your use of this website.

1. Without prejudice to any rights or remedies which may have accrued to Us or you, We shall be entitled to terminate your use of this website and / or any order placed by you and accepted by Us:

1. by written notice in the event that you breach any of these Terms and Conditions and, in the case of a breach which is capable of remedy, you fail to remedy the breach in question within 28 days of a request from Us to do so. We shall not be liable for the delivery of any goods to you nor for the performance of any service during such 28 day period;
2. immediately by written notice in the event that, should you be a corporate entity, there is a change in your control or ownership (as defined by Section 416 of the Income and Corporation Taxes Act 1988 (as amended));
3. immediately in the event that you make any voluntary arrangement with your creditors, become bankrupt, become subject to an administration order or go into liquidation (unless it for the purposes of a bona fide amalgamation or reconstruction) or an encumbrancer takes possession or a receiver is appointed of any of your property or assets or We have reasonable grounds to believe that any of the foregoing occurrences is likely to occur to you; and / or
4. if you are a business, you cease to or threaten to cease to carry on business.

2. Upon termination for whatever reason, notwithstanding any credit terms which We may have granted you, all sums due from you to Us shall immediately become payable.

1. Notices may be served by personal delivery or by first class post or by facsimile.
2. Notices shall be deemed to be served:

1. on delivery when delivered personally;
2. on receipt of a printout confirming due transmission when transmitted by facsimile; or
3. two (2) days after mailing if sent by mail, provided the postage is properly paid and such notice is correctly addressed.

In each case provided that where delivery is made or deemed to be made outside of Our usual business hours and / or on a Saturday, Sunday or Public Holiday in England and Wales, delivery shall be deemed to occur at the start of trading on the next weekday.

1. We take your privacy seriously. You can read Our Privacy Policy by clicking on the "Privacy Policy" link at the foot of this page.
2. To help Us ensure the best possible service standards, telephone calls may be recorded.

1. The law of England and Wales will apply to these Terms and Conditions and to any purchase of any goods or services from Us. The courts of England and Wales shall have exclusive jurisdiction.

1. You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions without Our prior written permission.
2. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
3. If you breach these Terms and Conditions and We ignore this fact, We will still be entitled to use Our rights and remedies at a later date or in any other circumstances where you breach these Terms and Conditions.
4. A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.
5. These Terms and Conditions represent the entire agreement between you and Us in relation your use of this Website and / or the purchase by you of any goods or services from Us and supersede all prior agreements, arrangements and undertakings between you and Us relating to the use by you of this website and / or the purchase by you of goods or services from Us.
6. The headings used in these Terms and Conditions are to assist interpretation and shall not affect the construction of these Terms and Conditions.
7. In these Terms and Conditions, references to the singular shall include the plural (and vice-versa) and references to persons shall include bodies corporate and all other legal entities. References to any statute or statutory provision shall include any renewal or re-enactment.
8. Nothing contained in these Terms and Conditions shall create a relationship of principle and agent, employer and employee and / or partnership or joint venture between Us and you. Neither Us nor you shall have the authority to enter into any agreement or make any promise or representation on the behalf of the other.