By entering the Pin Code supplied by a Planet Technician you, The Customer, agree to allow Planet PC to access your system remotely. The Customer assumes responsibility for all data transmitted through this support channel, including any data that is corrupt or lost.   For further information on how this process works and any security questions, please click here.   Enter your 6-digit PIN code:          Disclaimer   In no circumstances shall Planet PC be liable under or in connection with this agreement whether in contract, tort (including negligence or breach of statutory duty) or otherwise, for: any economic loss of any kind whatsoever, including but not limited to loss of profit, business, contracts, revenues or anticipated savings; any damage to the Customer's reputation or goodwill; and/or any special indirect or consequential damage or loss of any nature whatsoever, even if Planet has been advised of such loss or damage. Planet PC shall not be liable for loss or damage of whatsoever kind caused by, or suffered through, failure of the Customer to maintain up to date back up copies of the data and programs used in the Equipment. In any event, Planet's liability under this agreement whether in contract, tort (including negligence or breach of statutory duty) or otherwise shall be limited to a sum equal to any charge specifically levied for this service. Please also refer to section 13.1 of our general Terms and Conditions of supply of goods and services.   Further Information Planet's Remote Access with LogMeIn Rescue   The service uses a small downloaded program called the "Customer Applet". With the customer's permission, this small executable file automatically downloads to the remote PC. It is the interface through which Technicians communicate with Customers and conduct remote support. The Applet automatically removes itself from the remote PC at session conclusion. Nothing is permanently installed to a Customer's computer.   The Applet provides remote Customers with: Interactive Chat and detailed Session History Prompts to permit or deny Technician access to all functions File Transfer to the Technician Ability to stop Remote Control or disconnect at any time Customers can be assured that the Remote Support session is safe: The software uses end-to-end 256-bit SSL encryption to secure the session, complying with HIPAA, Sarbanes-Oxley and other corporate, local, and federal legislation - the same security levels used and trusted by major banking institutions Customers must permit a Technician to use each LogMeIn Rescue function (Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect) Customers can choose to terminate the session at any time All traces of the Customer Applet disappear from the remote PC when the session is finished ©Copyright 2012 Planet Enterprises T/A Planet PC, The Old School, 690 Bradford Road, Birkenshaw, West Yorkshire, BD11 2DR.  Tel 01274 713400.  VAT Reg #607153658. Product images are for illustrative purposes only. All information shown herein is E&OE. This site is best viewed at a screen size of 1024 x 768 pixels or larger. [ www.planetdv.net ][ Site Map ][ About Us ][ Contact Us ][ Terms & Conditions ][ Privacy Policy ]