Additional 24 Months on-site parts & labour Support Contract

This support contract provides you with a 24 month extension to your standard warranty period on your Planet eStream Multi Channel Encoder providing 36 months of total cover and provides an on-site service on a parts and labour basis. Telephone, remote, email based support and engineer time and expenses to attend your site are all covered, faulty parts or components are also covered under this contract.

View Full Details
Additional 24 Months on-site parts & labour Support Contract

£555.27 ex VAT (£666.32 inc VAT)
RRP £555.27 ex VAT (£666.32 inc VAT)

Part No. N/PLA/ESTOSPL/MULTI/24
Estimated Delivery 3 - 5 Days
  • Description
  • Reviews

This annual support contract entitles you to the following core services;

  • • Remote desktop support carried out by a Planet eStream support specialist
  • • Telephone support carried out by a Planet eStream support specialist
  • • Email support carried out by a Planet eStream support specialist
  • • Maintenance updates of Planet eStream v5
  • • New minor feature updates of Planet eStream v5
  • • Full web based access to all online support resources
  • • An on-site response where applicable from one of our engineers within the contracted response time, all labour costs and associated expenses covered by Planet PC
  • • Replacement of faulty parts and components where required.
  • • Loan of equipment to minimize down time where loan equipment is available.

The support contract is offered subject to the terms and conditions contained in our service level agreements applicable to the Planet eStream Core Solution which can be viewed under the downloads tab for the main product.