Planet DV want our customers to be happy with all purchases, so please see
our returns policy below:

If you decide that you do not want an item purchased from us you can return it to us provided it is returned within seven working days from the day after receipt of the goods in new and unused condition, complete with all original and undamaged manufacturer packaging and documentation.

Any claim for missing items or transit damage must be notified to Planet DV within 14 days of delivery as beyond that time we have no recourse with our carriers.

You have the option of exchanging the item(s) or receiving a refund for the full amount of the original purchase price of the goods. Refunds on returned items will be issued in the same payment method as used for the purchase. Once we have received the returned item, the refund if applicable will be processed. However, please note that some credit card refunds take between 7 – 10 working days to appear on your statement.

Should you believe your goods be defective please contact our Technical Department on :

Tel: 01274 713426

Our support staff will endeavour to resolve your issue.

The Returns Merchandise Authorisation (RMA) Procedure must be followed for all returns and the Returns Conditions must be adhered to. If all conditions are not met, we reserve the right to refuse the return of items or to charge a re-stocking fee of between 5 and 25%.

Returns Conditions:
All items being returned for exchange or a refund must be unused and in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and all accessories.

All defective items returned may be repaired or exchanged for same or equivalent model depending on the manufacturer’s warranty policy.

RMA numbers are valid for 30 calendar days.

Planet DV is not responsible for any consequential or incidental damage resulting from the sale or use of any goods purchased from us. Our liability is limited to the monetary value of the goods only. Non Returnable Items:

  • Special Order items
  • Software, Training DVD’s, other Media and Books
  • Consumable Items such as batteries, tapes, bulbs etc
  • Goods or Services where the price depends on fluctuation in the financial markets outside of the control of Planet DV

RMA Procedure:

  1. In order to return an item you need to first obtain an RMA number. Please contact us on either T 01274 713426 or E
  2. Please place the original package into a suitable shipping carton securely packaged.
  3. Do not place stickers or shipping labels onto the original manufacturer’s packaging as this renders the item damaged and non returnable.
  4. Please write the RMA number clearly on the outer box and return to:

  5. Planet DV
    The Old School
    690 Bradford Road
    West Yorkshire
    BD11 2DR

  6. Please note that you are responsible for the goods whilst in return transit and therefore we recommend that the goods are adequately packaged and returned via an insured traceable courier. You are also responsible for all return shipping charges.

Click here to request an RMA number